Outsourced Services
highly trained agents and remote field force.
Assisting clients’ Technology and Enterprise Services (TES) departments with monitoring, surveillance and supporting services.


Our services vary from Network Operations Centres, Service Operations Centres, Workforce Management, and Global & Communication Technology
PROJECT SPOTLIGHT
MTN Technology Enterprise Services (TES) Operations: South Africa
Contact Centre for Consumer and Enterprise clients in 17 countries
★★★★★
African Ideas currently deploys resources to service the clients of MTN, the Contact Centre in its local MTN NOC and SOC to cater for its South Africa market. The current SOC setup is situated at the MTN South Africa headquarters at 14 Eglin Road Sunninghill, Johannesburg.
We deliver comprehensive and cutting-edge ICT solutions across a wide spectrum of technology specialisations.
Some of our other outsourced operation projects
MTN Technology Enterprise Services (TES) Operations: South Africa
Provision of approximately 28 resources to the TES. MTN has Local and Global 24x7x365 Network Operations Centres (NOCs) which are strategically positioned to manage the various Consumer, Enterprise and Wholesale…
MTN Clicksoftware
Their business objectives were to improve profitability and resource utilisation, which translate to: MTN did not have a workforce management solution that was able to efficiently and effectively manage its…